Privacy Policy


Generally, some of the Services requires us to know who you are to meet your needs best. When you access our Services, or any interaction with us through e-mails, telephone or other correspondence or communication, we may ask you to voluntarily provide us with certain information that personally identifies you or would be used to identify you personally. You hereby consent to a collection of such information by Medicoanswers. Without prejudice to the generality of all the information collected by us from you may include (but is not limited to) the following:

                         i. contact data (incl. your e-mail address and contact number);
                        ii. demographic data (incl. gender, date of birth and postal code);
                       iii. data regarding the usage of services and history of appointments made by or with you through use of Services;
                       iv. insurance data (such as insurance carrier and insurance plans);
                        v. other information that is voluntarily chosen by you to provide to us (such as information shared by you with us through e-mails or letters.

The information collected from you by Medicoanswers may constitute 'personal information or 'sensitive personal data or information under SPI Rules. "Personal Information" is defined as per the SPI Rules, which means any information related to a natural person, which is directly or indirectly, in combination with the other information available or likely to be available to a corporate, is capable of identifying such person.

The SPI Rules further defines "Sensitive Personal Data or Information" of a person, which means personal information about that person relating to the:

                       vi. passwords;
                       vii. financial information like bank accounts, details of credit and debit cards or other payment details;
                       viii. physical, mental and physiological health condition;
                       ix. sexual orientation;
                       x. medical history and records;
                       xi. biometric recognition;
                       xii. information received by the corporate body under lawful contract or otherwise;
                       xiii. visitor details that are provided at the time of registration or thereafter;
                       xiv. call data records.

Medicoanswers will be free to use, collect and disclose information freely available in the public domain without your consent.

Collection, use and disclosure of information as Sensitive Personal Data or Information' under SPI Rules requires your express consent. By affirming your assent to the Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.

Medicoanswers does not control or endorse the content, messages or information found in any Services and, therefore, Medicoanswers disclaims any liability with regards to the Services and actions resulting from the participation in any Services, and agree that you waive any claims against Medicoanswers relating to the same, and to an extent, such waiver may be ineffective, you agree to release any claims against Medicoanswers related to the same.

It is a sole responsibility to maintain the accuracy of the information submitted to us, such as contact information provided as a part of the account registration. If your personal information is altered or changed, you may delete such inaccuracies or amend pieces of information by making the change to our member information page or by contacting us directly via We make good faith efforts to make requested changes in our active databases as early as reasonably practicable. If the provided information is untrue, inaccurate, out of date, or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Medicoanswers has reasonable justification to suspect that the information provided by you is untrue, incomplete, inaccurate, out of date, Medicoanswers may, take its sole discretion, discontinue the provision of the Services to you. There may be circumstances where Medicoanswers will not correct, update, or delete your Personal Data information including, (a) where the Personal Data is an opinion data that is kept solely for an evaluation purpose; and (b) the Personal Data is the document related to the prosecution of all proceedings related to the prosecution that have not been completed.

If you wanted to cancel your account or request that we should no longer use your information to provide Services to you, contact us via We shall retain your information for as long as your account with the Services is active and as needed to provide you with the Services. We will not retain such information for longer than it is required for the purpose of which information may be lawfully used and is otherwise required under any other law for the time being in force. After a particular time period, your data may be anonymized and aggregated, and maybe long as it is necessary for us to provide Services effectively to you, also usage of the anonymized data will be only for analytic purposes. Also, note that the withdrawal of consent or cancellation of account may result in Medicoanswers unable to provide you with the Services or to terminate all existing relationship Medicoanswers may have with you.

Medicoanswers shall request Users to pay with a credit card, wire transfer method, debit card or a cheque for Services for which subscription amount(s) are payable. Medicoanswers will collect User's credit card information and/or other financial information like bank account number and will use the same information for billing and other payment processes, which includes but not limited to the use and disclosure of credit card number and other such information to the third parties as necessary to complete all billing operations. Verification of credit card information is accomplished by the User through an authentication process. User's credit/debit card details shall be transacted on secure sites which have approved payment gateways and are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Medicoanswers provides you with an option not to save any of your payment details. Users are advised, however, that internet technology is not fully proven safe, and User should exercise discretion on using the same.

The Website makes use of temporary cookies to store certain (that is not sensitive personal data or information) that is used by Medicoanswers and its supported service providers for technical administration of Website, R&D, and for User administration. Medicoanswers may allow authorized third parties to place or recognize a unique cookie on the User's browser in the course of serving online advertisements or optimising services to its Users. The cookies, however, do not store any kind of Personal Information of the User. You shall adjust your Internet browser settings to disable cookies. If your cookies are disabled, you may still use the Website, but the Website may limit you with the use of some features.

A user may have limited access to our Website or the Mobile APP on failing to create an account on our website. Unregistered Users will have access to fix appointments with doctors by providing their name and contact number. To access all the features and benefits on our Website, it is mandated that a User must create an account on our Website. Creating an account, a User should provide information, which such User recognizes and expressly acknowledges is Personal Information allowing others, including Medicoanswers, to identify the User: name, User ID, E-mail Address, Country Name, ZIP code/postal code, age, phone/contact number, password chosen by the User and a piece of valid financial account information. And all the other information requested on the registration page, including the ability to receive promotional offers from Medicoanswers, is optional. Medicoanswers may, in future, include other optional requests for information from the User to help Medicoanswers customize the Website delivering personalized information to all User.

Our Privacy Policy applies to Services that are owned and operated by Medicoanswers. Medicoanswers does not control the sites displayed as search results or links within its services. All these sites may place their own cookies or other files on the Users' desktop, collect data or personal information from the Users, for which Medicoanswers is not responsible or liable. Accordingly, Medicoanswers do not make any representations concerned with the privacy policies or any practices of third parties or terms of use of those websites, nor does Medicoanswers guarantees the integrity, and quality of the information, which includes text, data, sound, photos & videos, software, graphics, messages and other materials available on those websites. Any kind of inclusion/exclusion does not imply any endorsement by Medicoanswers of the website & its provider or any sought of information on the website. If you take any decision to visit a third party website linked to the Website, you do this entirely at your own risk. Medicoanswers encourages the User to read the privacy policies of that website.

Medicoanswers does not collect any information about the visitors who visit the Website from any other external sources, like public records, or any private organisations, save and except for the purposes of registration of the Users (the collection, storage, use and disclosure of each End User who must be agreeing to the Terms of Use in order for Medicoanswers to effectively render the Services). Medicoanswers maintains a strict "No-Spam" policy, which means that Medicoanswers does not intend to rent, sell or provide your e-mail address to a third party without your consent.

Medicoanswers has implemented the best international security policies and market practices, rules, regulations, and other measures to protect the User's personal information, which has under its control from unauthorised access, disclosure or any improper use, and unauthorised modification of unlawful destruction or accidental loss. However, for any loss of data or theft due to any unauthorized access to the User's electronic devices through which the User has to avail the Services, Medicoanswers shall not be liable for any loss incurred by the User.

Medicoanswers maintain your Personal Information in electronic form on their equipment and the equipment of their employees. All such information may also be converted to physical form from time to time. Medicoanswers takes all necessary precautions to protect your personal information both online and offline and has reasonable security practices and measures, including certain technical, managerial, operational, and physical security control measures commensurate with the information being collected and the nature of Medicoanswers's business.

If you have questions about this Privacy Policy or Medicoanswers's information collection procedure, usage and disclosure practices, kindly contact the Data Protection Officer appointed by Medicoanswers in line with the provisions of PDPA. We shall use reasonable efforts to respond promptly to all kind of questions, requests, or any concerns, which you shall have regarding our use of personal information. If you face any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Medico Answers Online Services

This document was last updated on 1st Jan 2021